| Ombudsman for Short-term Insurance |
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| Postal Address |
PO Box 32334
Braamfontein
South Africa
2017
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The Ombudsman's task is to act as a "mediator" or informal arbitrator and he/she does not represent either of the parties to the dispute.
- The service is free to insured consumers;
- You must complain to the insurance company first, and only if you are unable to resolve the dispute with your insurers, then you can refer the matter to our offices;
- The Ombudsman's decisions are binding on the insurance company, but not on you.
- You are not bound by any of our decisions and may instead proceed to court;
- We are an independent office.
- Our decisions can be based on either law or equity.
- We do not give legal advice.
- Only private individuals in respect of personal insurance can send their complaints to our offices. We do not deal with complaints from Companies.
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